Returns and Exchanges
At The Christmas Pyjamas, our ultimate goal is to offer you something you'll absolutely love, with quality that stands the test of time. We understand that sometimes the sizing or styles might not be quite right for you, and you may need to return it for a refund or exchange.
Our returns policy applies to items purchased under 14 days. If 14 days have passed then we are unable to refund or exchange your item. To be eligible for a return we require the below:
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Exchanges
The fastest way to ensure you get what you want is to make a separate purchase for the new item and return the item you have. Once we receive your item back, we will then process a refund. This allows you receive your correct size immediately.Β
You can return your incorrect size to us, simply complete the form at the bottom of the page.Β
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Returns
To start a return, please complete the form at the bottom of this page.Β
We have a strict policy regarding returned items:
All returns must be in their original, unused condition. This means they must be free from makeup marks, pet hair, tan stains, perfume, body odor, or any other signs of wear that could affect their resale quality.
We reserve the right to reject returns on this basis
- Items must be returned within 14 days of purchaseΒ
- All tags and labels must still be inside the items.Β
- Items must be unworn and unwashed.Β
- Please ensure all pyjamas are returned in their original packaging. To maintain resale quality, any missing tissue packaging or unfolded items may incur a repackaging fee and delay your refund.
* During the busy periods, returns can take 2-3 weeks to process.
* If your return requires re-packaging or ironing due to inadequate packaging, your refund may be delayed while we restore the items to a sellable condition.
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Colour me in Pyjamas
Weβre unable to accept returns on pyjamas that have been coloured in.
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Personalised Items
Weβre unable to accept returns on any personalised item
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IMPORTANT:
We kindly ask that you avoid purchasing multiple sizes just to try on and return. Returns for incorrect sizing wonβt be accepted in these cases. Instead, please choose the size you feel will fit you best and if it isnβt quite right, weβll happily exchange it for another size.
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Shipping your item back to us
Once youβve contacted us about a return, our customer service team will provide you with the return details and address. Please note that return postage costs are the responsibility of the customer.
Deadline for Returns and exchanges:
Unfortunately, we are unable to accept returns or size exchanges after December 24th
January Sales
We do not accept size exchanges or returns during our January Sale which starts Boxing day.
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