Returns and Exchanges

At The Christmas Pyjamas, our ultimate goal is to offer you something you'll absolutely love, with quality that stands the test of time. We understand that sometimes the sizing or styles might not be quite right for you, and you may need to return it for a refund or exchange.

Our returns policy applies to items purchased under 14 days. If 14 days have passed then we are unable to refund or exchange your item. To be eligible for a return we require the below:

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Exchanges

The fastest way to ensure you get what you want is to make a separate purchase for the new item and return the item you have. Once we receive your item back, we will then process a refund. This allows you receive your correct size immediately. 

You can return your incorrect size to us, simply complete the form at the bottom of the page. 

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Returns

To start a return, please complete the form at the bottom of this page. 

We have a strict policy regarding returned items:
All returns must be in their original, unused condition. This means they must be free from makeup marks, pet hair, tan stains, perfume, body odor, or any other signs of wear that could affect their resale quality.

We reserve the right to reject returns on this basis

  • Items must be returned within 14 days of purchase 
  • All tags and labels must still be inside the items. 
  • Items must be unworn and unwashed. 
  • Please ensure all pyjamas are returned in their original packaging. To maintain resale quality, any missing tissue packaging or unfolded items may incur a repackaging fee and delay your refund.
  • During the busy periods, returns can take 2-3 weeks to process.
    * If your return requires re-packaging or ironing due to inadequate packaging, your refund may be delayed while we restore the items to a sellable condition.

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Ordering multiple sizes to try on

If you order multiple sizes to try at home, please try the size you think will fit best first, leaving any other sets unopened where possible.

When returning unwanted sizes, please fold and repackage each set as neatly as possible, as it arrived. Carefully packed returns help our small team check your items and process your refund promptly. 

Items that require additional repacking or ironing may take longer to process, which could delay your refund.

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Colour me in Pyjamas
We’re unable to accept returns on pyjamas that have been coloured in.
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Personalised Items
We’re unable to accept returns on any personalised item
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IMPORTANT:
We kindly ask that you avoid purchasing multiple sizes just to try on and return. Returns for incorrect sizing won’t be accepted in these cases. Instead, please choose the size you feel will fit you best and if it isn’t quite right, we’ll happily exchange it for another size.

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Shipping your item back to us

Once you’ve contacted us about a return, our customer service team will provide you with the return details and address. Please note that return postage costs are the responsibility of the customer.

Deadline for Returns and exchanges:
Unfortunately, we are unable to accept returns or size exchanges after December 24th

January Sales
We do not accept size exchanges or returns during our January Sale which starts Boxing day.


**IMPORTANT**
PLEASE ENSURE YOU LIST YOUR ORDER NUMBER BELOW

See below for some of our most commonly asked questions and answers. If you can’t find the answer you’re looking for, please feel free to contact us.

General information

Returns & Exchanges

Shipping & Delivery

How long to orders take?

Premium Exclusive PJs = Shipped next day
The Signature Range, designed only by us, has already been made and is in stock ready for super quick dispatch
PREMIUM SIGNATURE RANGE

You can select ⚡FAST TRACK Next Day⚡to queue jump (1pm cut off)

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Kids Colouring Pyjamas = Shipped next day
These are in stock and dispatched the next working day. 
Kids colouring PJs

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All other PJs
Everything else is based on a Pre-order basis and will take 2-4 weeks to arrive to you. 

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Personalised Santa Sacks
Our items are in stock and ready. Each one is carefully personalised just for you, so please allow around 7 working days before dispatch. The process is smooth and ensures every detail is perfect.
Santa sacks

We have daily collections from DHL and Royal Mail.

I need help with sizing

Our PJs are true to size and made from soft, stretchy 95% cotton for a comfy fit 💫

If you’re between sizes, we suggest sizing up. 

You can check our full [Size Guide Here], or message our friendly UK team — we’re happy to help you find the perfect fit! ❤️

Will you keep the same prints next year?

Yes absolutely.

We always restock the same designs year after year. This is important as lots of our customers have Children and like to size them up each year, without having to buy new adult sets.

Do you sell matching family sets?

Yes we do. We offer sizes for everyone, including babies, kids, adults and even pets.

Are they suitable for sensitive skin?

Yes, absolutely. Our premium Signature Range is made from super soft 95% cotton and has been loved by many families, including parents of children with sensitive skin. We’ve also received a number of positive customer reviews highlighting the softness and comfort of the fabric.

How do i contact you?

There are several ways to get in touch with us, however the quickest and easiest way is by completing our online contact form, as we check our emails daily.

CLICK HERE TO CONTACT US
Please note that we do not respond to unsolicited sales, marketing, or promotional emails.


Will you restock if sizes sell out?

Our annual stock arrives each September. If a product sells out after this time, unfortunately we’re unable to restock it again until the following year.

What payments do you accept?

We accept all major credit cards including Visa, Maestro, Debit and AMEX.

We also accept Apple Pay, Paypal and Clearpay.

How should I wash the PJs?

Caring for your PJs is essential to ensure they last for many years and can even be passed down to a sibling or friend.

Click HERE for full information




Money is tight, can i spread the payments?

Yes, absolutely. We understand that times can be tough for many families right now, which is why we offer Clearpay.

This allows you to spread the cost of your order over instalments with 0% interest — we cover the fees.

What are your Premium Signature Pyjamas?

Our Premium Signature Pyjamas are part of our exclusive in-house range, designed by us, made from ultra-soft 95% cotton, and crafted for lasting comfort and quality.

Each set is fully stocked and ready for next-day dispatch.

You can explore the full collection on our “Premium Range” page.


Do you offer Gift Wrapping

Yes, we do! Each order is carefully packed with our festive Christmas tissue paper and placed in a magical gift bag / gift box.

We can also send your order directly to a loved one and include a personalised Christmas card message.




Issue or missing order

If you experience any issues with your order or believe your parcel may be missing, please contact us using the form below and our team will be happy to help.


CLICK HERE TO CONTACT US
Please note that we do not respond to unsolicited sales, marketing, or promotional emails.




Are your reviews legit?

Yes, all of our reviews are 100% genuine.

We collect reviews through our automated review system, which invites verified customers to leave feedback after making a purchase.

We also import genuine customer reviews from Etsy and Trustpilot, where we proudly hold an Excellent rating.

Unlike many online stores, we only display genuine reviews from verified customers.



Can i become an influencer for you?

We’re looking for cheerful influencers to join our Christmas PJ squad. Whether you're a content pro, a merry mum, or have the most adorable little elves, come help us share the holiday spirit in our super cute matching pyjamas.

Sign up today and let’s make this Christmas the snuggliest one yet!

GET STARTED


Can i sell your products in my store?

Yes, absolutely. We offer a drop shipping service, meaning we’ll ship your customer’s orders directly to them on your behalf. All packaging and paperwork can feature your company branding, so it looks like it has come straight from you.

This removes the hassle of holding stock or managing dispatch. You simply sell the products, take the payment, and we’ll handle the rest.

To get started, please CLICK HERE



Where are you based?

Letchworth, Hertfordshire, United Kingdom.

If you're local to us, you can collect your order.


Can I exchange my order for a different size

Yes absolutely you can. We've made it very quick and easy too.

For full exchange / returns policy & information, please visit our returns & exchanges page.

Can i return my order?

We offer a14 day money back guarantee, so you can shop with confidence.

For full returns policy & information, please visit our returns & exchanges page.

Are personalised items returnable?

Unfortunately, we are unable to accept returns or exchanges on personalised items, as they are custom-made specifically for your order.

How long do refunds take?

Once we’ve received your returned items, refunds are usually processed within 2–3 working days. However, during our busy peak periods, please allow up to 2 weeks for your refund to be completed.

What happens If I order the wrong size?

Ordered the wrong size? No problem at all!
We’ll happily exchange it for you, quick and easy.

Simply visit our Returns & Exchange Page to request a size swap, and we’ll guide you through the short process.

We want you to feel comfortable and confident in your order, so don’t worry, we’ll make sure you get the perfect fit.

How long do orders take to arrive?

Most of our products are available for same-day dispatch. Simply click on any product to view the estimated delivery timeframe.

You can also find our full shipping information and delivery prices below:

SHIPPING & DELIVERY

Where do you ship to?

We ship worldwide and partner with DHL & Royal Mail to provide fast, reliable delivery services.

SHIPPING & DELIVERY

Do you offer free delivery?

Yes we do, if you spend over £99 then we will cover the shipping costs (UK)

Do you offer next day delivery?

Yes, we do. Place your order before 2pm and we guarantee delivery by the next working day within the UK.

What time is your same day dispatch cut-off?

2pm (UK time)

Can I track my order?

Yes, absolutely. Once your order has been dispatched, we’ll send you a confirmation email along with your tracking number so you can follow your parcel every step of the way.

Which couriers do you use?

Royal Mail and DHL