Delivery & Returns

At Christmas Pyjamas, our ultimate goal is to offer you something you'll absolutely love, with quality that stands the test of time. We understand that sometimes the sizing or styles might not be quite right for you, and you may need to return it for a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

IMPORTANT:
PLEASE AVOID ORDERING MULTIPLE SIZES TO TRY ON AND RETURNING THOSE THAT DON'T FIT - If this happens, we won't be able to accept returns for incorrect sizes. Instead, please select the size you believe will fit you best. If it doesn't fit, we'll be happy to exchange it for a different size.

------------------------------------------------------------------------------------

To start a return, you can contact us at returns@thechristmaspyjamas.co.uk 

Our returns policy applies to items purchased under 14 days. If 14 days have passed then we are unable to refund or exchange your item. To be eligible for a return we require the below:
 

• Items must be returned within 14 days of purchase 
• All tags and labels must still be inside the items. 
• Items must be unworn and unwashed. 
  

------------------------------------------------------------------------------------
Personalised Items

We are unable to accept returns on personalised items, unless there is an error with the print finish.

 ------------------------------------------------------------------------------------

Exchanges (If applicable)

The fastest way to ensure you get what you want is to make a separate purchase for the new item and return the item you have. Once we receive your item back, we will then process a refund.  

Alternatively, you will need to first post the item back to us and once accepted, we shall post a replacement item to you. (this can take up to 7-10 days)

We shall only exchange an item if 1) it is damaged, or 2) the wrong size was ordered. We can only exchange the same item that was originally ordered. 
------------------------------------------------------------------------------------

How to create a return:

Creating a return is simple. We ask you contact us by completing our contact form, or simply email returns@thechristmaspyjamas.co.uk

Please include the following:

1. Order Number
2. Email or contact number
3. Brief explanation of the issue. 

------------------------------------------------------------------------------------

Shipping your item back to us

Once you have contacted us regarding your return, then our customer service team shall be in touch to discuss the return along with the postage address. You will be asked to pay for any return postage.