Delivery & Returns

Delivery UK

Spend over £99 and receive FREE delivery*

Royal Mail 2nd Class Signed & Tracked  £2.99
Royal Mail 1st Class Signed & Tracked   £3.99
Royal Mail Guaranteed Next Day £11.99
UPS / Fedex 1-2 Days = £9.99

PLEASE NOTE:
Bank holidays and Sundays are not classed as "next day" delivery days.
During the holidays, shipping times may be slightly delayed. 
* Free delivery only applied to England, Scotland and Wales
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Northern Ireland
RM Tracked and Signed (5-7 Days) = £4.99
Fedex or UPS  (2-3 Working days) = £15.00
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Republic of Ireland
RM Tracked and Signed (5-7 Days) = £9.99
Fedex or UPS  (2-3 Working days) = £15.00
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France, Germany, Italy, The Netherlands & Spain
RM Tracked and Signed (5-7 Days) = £11.99
UPS Express 1-3 Working Days = £16.50
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Rest of Europe (European Union) 
RM Tracked and Signed (5-7 Days) = £14.99 
UPS Express 1-3 Working Days  = £19.99
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United States Of America & Canada
RM Tracked and Signed (5-7 Days) = £16.99
Fedex or UPS  (2-3 Working days) = £35.00
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Australia
RM Tracked and Signed (5-7 Days) = £19.99
Fedex or UPS  (2-3 Working days) = £59.99
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The rest of the world:
RM Tracked and Signed (5-7 Days) = £24.99
Fedex or UPS  (2-3 Working days) = £39.99
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PLEASE NOTE: Some orders may be subject to additional taxes and slight delays, due to customs. However, this is extremely rare due to the value of our products. 

Return & Exchange Policy

At Christmas Pyjamas our ultimate goal is to provide something that you will absolutely love and the quality will stand the test of time. We do however understand that sometimes the sizing or style may not be right for your little ones and you need to return it for a refund or something else. 

We will only exchange incorrect sizes for family Pyjamas and will not refund any purchases. We kindly request that you refrain from purchasing multiple sizes solely for the purpose of trying them on and subsequently returning the ones that are not needed. Should this occur, we can only offer replacements for sizes, rather than refunds for the sets you choose not to keep.

Our returns policy applies to items purchased under 30 days*. If 30 days have passed then we are unable to refund or exchange your item. To be eligible for a return we require the below:
 

  • Items must be returned within 30 days of purchase 

  • All tags and labels must still be inside the items. 

  • Items must be unworn and unwashed. 

    Note:
    We cannot accept any returns or size exchanges after the 24th of December

Personalised Items

We are unable to accept returns on personalised items, unless there is an error with the print finish.

 

Exchanges (If applicable)

We shall only exchange an item if 1) it is damaged, or 2) the wrong size was ordered. We can only exchange the same item that was originally ordered. 

Note: If you have ordered the wrong size, then we are unable to cover any return or re-shipping postage.

If the product is proven to be faulty, then we shall cover the postage both ways. 

 

How to create a return:

Creating a return is simple. We ask you contact us by completing our contact form, or simply email returns@thechristmaspyjamas.co.uk

Please include the following:

  1. Order Number
  2. Email or contact number
  3. Brief explanation of the issue.