Frequently Asked Questions

We accept all major cards including Visa, Debit card, Maestro,  American Express, Apple Pay, Google Pay, Paypal plus many more.

We also offer buy now, pay later options with 0% interest. We currently work with Clearpay.

Yes you can and we fully appreciate the pinch right now. You can spread the payment over several months with 0% interest. We use Clearpay and Paypal to offer this. 

Size Exchanges:
We completely understand that getting the perfect fit matters — especially for family matching PJs! 💫
The quickest way to exchange is to place a new order for your preferred size, then return the original item for a refund once it arrives back with us.
You’ll have 14 days from delivery to return your pyjamas for an exchange or refund.

Please complete our size exchange form to start the process — it only takes a minute.

Returns
We offer a 14-day return period on all Christmas PJs.
Please note: after 25th December, we’re unable to process returns or exchanges as our workshop closes for several months once the Christmas season ends.

Personalised Items
We are unable to accept exhanges or returns on personalised items.

To start a return, please click HERE

Premium Exclusive PJs = Shipped next day
The Signature Range, designed only by us, has already been made and is in stock ready for super quick dispatch
PREMIUM SIGNATURE RANGE

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Kids Colouring Pyjamas = Shipped next day
These are in stock and dispatched the next working day. 
Kids colouring PJs

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All other PJs
Everything else is based on a Pre-order basis and will take 2-4 weeks to arrive to you. 

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Personalised Santa Sacks
Our items are in stock and ready. Each one is carefully personalised just for you, so please allow around 7 working days before dispatch. The process is smooth and ensures every detail is perfect.
Santa sacks

We have daily collections from DHL and Royal Mail.

We ship worldwide and use all of the reputable companies such as Fedex, UPS and DPD.

We are based in the United Kingdom and we ship across the globe.

All Signature Range PJ's are physically in stock and dispatched the next working day.
We do not drop ship (like most competitors) and personally process all orders in-house from a family member. 

Not for 2025. The stock we currently have is all that will be available for the rest of this year. Each year we produce fresh stock, but we keep our collections consistent so you can always shop the same ranges

Our PJs are true to size and made from soft, stretchy 95% cotton for a comfy fit 💫
If you’re between sizes, we suggest sizing up. You can check our full [Size Guide Here], or message our friendly UK team — we’re happy to help you find the perfect fit! ❤️

Generally we stick to this simply formula:

Adult Females (UK)
Small = UK8/10
Medium = UK10/12
Large = UK12/14
XL = UK14/16
2XL = UK16/18
3XL = UK18/20

Female Sizing Suggestions (US)
Small = US4/6
Medium = US6/8
Large = US8/10
XL = US10/12
2XL = US12/14
3XL = US14/16

Adult Males:
This is a little different and varies on height and weight. We always advise selecting the size you normally wear. For example a male who is 5'11 medium build who normally wears a medium should select a medum.

Kids:
These are pretty much true to size, unless your child is very small or very tall, you may wish to consider a different size up or down. (don't worry though, we can always exhange the size if it's wrong)

Baby
The same as Kids, these are very accurate and sizing charts have been attached to each listing. 

Dogs
Our sizes run slightly smaller, so please double-check the measurements before ordering 🐾

Dog Sizes Here

If you are concerned and need help then please do get in touch. 

All orders are dispatched "Tracked and Trace" we will send you a tracking confirmation email once your order leaves our warehouse. If you leave us your mobile phone number when you checkout, we shall add this into the tracking for you. 

Pop your mobile number in at checkout and you’ll get order updates straight to your phone. 

If you believe your order has been lost or the tracking has paused, please CONTACT US (we will come straight back to you)

Yes, we do! Each order is carefully packed with our festive Christmas tissue paper and placed in a magical gift bag. We can also send your order directly to a loved one and include a personalised Christmas card message. You can add Gift wrapping to your order during checkout. 

We’re a small, family-run business and proud to design and create our very own Premium Signature Range in-house. Our pyjamas are exclusive to us, crafted from 95% soft cotton for comfort and quality. Unlike the mass-produced alternatives you’ll find on sites like Amazon, eBay, Shein or TEMU, our PJs are made with care, attention to detail, and that extra touch of family magic